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Shipping & Returns

Domestic

We offer free shipping on all items.

We will ship your item either first class or priority on all US destinations via the United States Postal Service (USPS), including APO, FPO, and DPO addresses. You will receive an email with tracking information, if available. Please allow 5-7 days for delivery. Most items ship within 24 hours Monday through Friday, with the exception of holidays. Any orders placed on Saturday or Sunday will ship Monday morning (or next business day due to a holiday). This does not include any form of express shipping.

Note:  Items totaling $300 or more will be insured and have delivery confirmation.

Express Delivery:

Express delivery is available on domestic orders placed Monday through Friday via the United States Postal Service (USPS) for $50. Items totaling $300 or more will require a signature. Please keep this in mind for delivery location... will recipient be at home or work/business?


(Current time in Arizona)

International

We offer free international shipping to several countries. If you are unable to process your order due to your country not being listed, please email us at info@elementcottage.com and we can process your order for you through PayPal. We reserve the right to refuse any order due to suspicious or fraudulent account information. Please allow 10 to 14 business days for packages to arrive and remember you are responsible for any duties or taxes accessed by your country.

Returns

We want you to be happy with your purchase(s), however, if you're not 100% satisfied you may return your purchase postmarked within 14 days of delivery confirmation — in its original un-used condition. Return shipping charges are the responsibility of the purchaser, unless there was an order error or the item is defective. Please complete the return form and include it with the item you are returning. Be sure to include insurance to cover the cost of the piece, as we are not responsible for damage during transit. Please notify us by phone or e-mail before returning the item and once mailed, don't forget to e-mail us the tracking number. See contact us for our mailing address.

Note: Use care in packing the item as it was originally shipped to ensure safe transit.

 

 

 



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